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RETURNS & EXCHANGE

What is Indya’s 10-days return & exchange policy? How does it work?

Indya’s 10-days returns and exchange policy gives you an option to return or exchange items purchased from the Indya website/m-site/app for any reason within 10 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition.

Kindly note, all exchanges are subject to stock availability. Please also note that we only offer size exchanges. If you wish to exchange your item for an alternate product, we suggest that you return it to obtain store credit and purchase the new item separately.

The following EXCEPTIONS and RULES apply to our 10-days Return & Exchange Policy:

  1. All items to be returned or exchanged must be unused and should be in their original condition with all tags and packaging intact (e.g. shoes must be packed in the original shoe box).
  2. We only accept returns for products purchased directly from Indya’s website, mobile site, or app. Any return request for products purchased from our indirect online and offline distributors will be declined by us.
  3. Get store credits for your returned orders to use them for all your future purchases.
  4. The exchange policy allows for only size exchanges.
  5. If you self-ship your return/exchange, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service. A fixed amount of Rs. 100 will be reimbursed subject to the return having met our Returns and Exchange Policy
  6. Please allow 24 hours post-delivery of your order for your order status to be updated in your Indya account.
  7. Please check the items, type of return/exchange, and other related details carefully. Our courier partner will pick up only the items mentioned at the time of submitting the return/exchange request by you
  8. In case the items handed over to the courier person don't match the details of the items mentioned in the return/exchange request, we will conduct an internal probe and get back to you accordingly
  9. If you self-ship any product without officially informing us through our return/exchange process, we will not process the return

Which products are not eligible for return and exchange?

Returns or exchanges would not be accepted for Luxe styles and any customized items altered as per body measurements. Please note, the outfit may be intentionally tailored with one inch ease for a comfortable fit.

How do I return products purchased from Indya?

You can return products purchased from Indya within 10 days of receiving the product. Please follow these steps -

  1. Click on 'Return’ under the “My Orders” section of the Indya App/Website/M-site and follow the instructions. Please make a note of the Return ID that is generated at the end of the process.
  2. All refunds shall be processed in the form of store credits.
  3. We offer a pick-up facility in select locations basis our courier serviceability. If you select to schedule a pick-up, please place the product(s) in a packet. The product(s) must be unused, unwashed and all the tags should be intact. We will pick up the return within 1 - 3 business days from the request placement date. Keep the packet ready to expedite the return pickup.
  4. If the reverse pick-up option is not available at your location, you can self-ship the product(s) to us by any reliable courier service within 7 days of raising a return request. Please pack the product(s) and ensure that it is unused, unwashed and all the tags are intact. Please do mention the Order No. and Return ID on a piece of paper and place it in the packet. Kindly address the package to the following address -
    High Street Essentials Pvt. Ltd.
    Plot No-1C/2, Sector 16, Greater Noida(West),
    Gautam Buddha Nagar, Uttar Pradesh - 201306,
    India

We request you to share the courier details with us

on customercare@houseofindya.com or WhatsApp us on +91-8929987349 for us to initiate the Rs.100 store credits to your account, valid for all your future purchases with Indya. Any product self-shipped after 7 days of raising a return request will not be considered.

We will send you a confirmation email as soon as we receive the shipment at our warehouse

How do I place an exchange request on Indya?

If you want to exchange products purchased from Indya, please follow the below-mentioned steps:

  1. You can create an exchange request for products purchased from Indya within 10 days of its delivery under the “My Orders” section of the Indya App/Website/M-site.
  2. We offer a pick-up facility in select locations basis our courier serviceability. If you select to schedule a pick-up, please place the product(s) in a packet. The product(s) must be unused, unwashed and all the tags should be intact. We will pick up the exchange within 1 - 3 business days from the exchange request placement date.
  3. Once your product is picked, the exchange process will be initiated within 24-48 business hours. A new product in the size you requested will be dispatched to you in the following 48-72 business hours.
  4. If the reverse pick-up option is not available at your location, you can self-ship the product(s) to us by any reliable courier service within 7 days of raising an exchange request. Please pack the product(s) and ensure that it is unused, unwashed and all the tags are intact. Please do mention the Order No. and Exchange ID on a piece of paper and place it in the packet. Kindly address the package to the following address -
    High Street Essentials Pvt. Ltd.
    Plot No-1C/2, Sector 16, Greater Noida(West),
    Gautam Buddha Nagar, Uttar Pradesh - 201306,
    India
    We request you to share the courier details with us on customercare@houseofindya.com or WhatsApp us on +91-8929987349 for us to initiate the Rs.100 store credits to your account, valid for all your future purchases with Indya. Any product self-shipped after 7 days of raising a return request will not be considered.
    We will send you a confirmation email as soon as we receive the shipment at our warehouse
  5. Post pickup, we will initiate the exchange process in 24-48 hours.
  6. Please note that if the exchange size is not available at our warehouse, we will contact you to convert your return into store credit or refund, as per your preference.
  7. In case you face any size issue with the exchanged product as well, please note that we will not provide a further exchange. You may self-ship the exchange back to us, and we will provide you with store credits for the same.

Currently, we pick up products only from selected PIN Codes. Please note the following salient points -

  1. We will pick up the return within 1-3 business days from the request placement date
  2. Please keep the return/exchange shipment ready and ensure that the product(s) is unused, unwashed and all the tags are intact

How can I self-ship the return/exchange product to Indya?

In case your area pin code is not serviceable for pickup, you will need to self-ship the item(s) to be returned via any reliable courier partner. Please ensure that you place a sheet of paper with details of the Order ID and Return/Exchange ID in the package. For all self-shipped returns, you will be reimbursed Rs. 100 via Indya Store Credits.
We request you to share the courier details with us on customercare@houseofindya.com or WhatsApp us on +91-8929987349 for us to initiate the Rs.100 store credits to your account, valid for all your future purchases with Indya.

Where should I self-ship the products to be returned/exchanged?

Please mention the Order No. and Return/Exchange ID on a piece of paper and place it in the packet. Kindly address the package to the following address -
High Street Essentials Pvt. Ltd.
Plot No-1C/2, Sector 16, Greater Noida(West),
Gautam Buddha Nagar, Uttar Pradesh - 201306,
India

By when can I self-ship the products that I wish to return/exchange?

You can self-ship the products you wish to return/exchange by any reliable courier service within 7 days of raising a return/exchange request. Any product self-shipped after 7 days of raising a return/exchange request will not be considered.

How long will it take for me to receive the refund of my returned product?

  1. Once the product is picked up by our aligned courier partner, we will initiate the refund within 24 hours. The refund will be processed in form of Indya store credits and the amount will reflect within 24 hours. A confirmation email will be sent to you on your registered mail id.
  2. If you self-ship the return order, the product(s) will first go through a quality check at our end. Once it clears the check, the refund process will be initiated within 24-48 business hours in form of Indya Store Credits, the amount will reflect in 24 business hours. In case the product does not meet our quality check, we will not be able to process the refund.
  3. In case of any refund discrepancies, Indya may at its sole discretion, request you to share with us a screenshot of your bank/credit card/wallet statement.

I have received store credits how do I redeem them while placing an order?

Please sign in with your registered email ID to view and utilize your store credits. On the checkout page, a store credit tab will reflect your store credits. Here, the total amount to be paid by you will be calculated after deducting the store credits.

How do I return/exchange multiple products from a single order?

  1. If you are returning/exchanging multiple products from a single order together, we will generate a single Return ID/Exchange ID for all products and you will receive an e-mail and SMS confirmation for the same
  2. You can return as many items from a single order within the 10-days return policy. We will accept your return/exchange and arrange a reverse pick-up for the same.

Why did the pick-up of my product fail?

We make three attempts to pick up the item. If the item is not picked up on the third attempt, the pickup request will be marked as failed.

What should I do if I receive a damaged/defective/incomplete/wrong order from Indya?

For any defective/ damaged/incomplete/wrong order delivered, we request you to inform us within 48 hours of receiving the order with the images of the product received. You can do so by clicking on 'Return’ under the ‘My Orders’ section of the Indya App/Website/M-site and follow the instructions to upload the images. Please keep in mind the following–

  1. You need to upload a minimum of 3 and a maximum of 5 pictures
  2. Kindly ensure the images are clear and the damaged/defective/missing part of the outfit is highlighted in red
  3. You must send us an image of the original labels and tags intact along with the invoice.

In case you face any technical difficulties in following this process, kindly get in touch with us on customercare@houseofindya.com or call us on +91-8929987349 / 0120-6850262. We will then investigate the case and reply within 48 hours with the best available resolution.

Any such complaint raised after 48 hours of receiving the order may not be considered.