International Ordering & Shipping Policy
- What are the shipping charges on International orders?
The shipping charges on all International Orders, irrespective of order size are as below:
USD 15 for US and UK
USD 10 for all other international orders
- How long will it take to receive the ordered products?
The average delivery time is 10-15 business days, depending on the country of residence
- What delivery methods do you use?
All International Orders are dispatched through DHL Express
- How do International duties and taxes work?
Customs or import duties are charged once the parcel reaches its destination country. Unfortunately, we have no control over these charges and we cannot tell you the cost as it varies from country to country. These charges are paid by the recipient of the parcel.
- What payment options are available on Indya for International Orders?
- How do I cancel my international order?
Please note that an order can be cancelled only before the dispatch. Once shipped, it cannot be cancelled. If you want to cancel the order before you receive a shipping notification from us, please login to your HouseOfIndya account and click on the ‘My Orders’ tab. You will see an option to cancel the entire order there, once you click on it we will receive the necessary cancellation information and send out a cancellation confirmation email to you.
Alternately, you can shoot an e-mail to email@example.com. Do not forget to mention your Order number and the reason for cancellation. In this case, your cancellation request will be processed within 24 hours.
- What is the return policy for International orders?
Customers need to self-ship the products in case of all the international orders. The item/items need to be sent back to:
High Street Essentials Pvt Ltd
C-5, Sector 1, Noida
UP- 201301, India
Once we receive the product, we will process the refund within 3-5 business days.Please note that International Shipping cost will not be refunded.
- How do international taxes work?
Import duties or taxes are not levied at the time of placing the order, and are to be borne by the customer at the time of receiving the order. These charges are imposed by the local Customer authorities, and HouseOfIndya has no control over it.
- What if I don't want to pay my international duties and taxes?
In this case, the order will not be delivered to you and a refund will be initiated against your order number excluding shipping charges. The final refund will be made after deducting import charges that we incur to get the product back to India. If the import charges exceed the order value, no refund will be made.
All prices are in US Dollars.