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Order Status & Tracking

How will I know if my order has been placed successfully?

You will receive an email and SMS confirmation from Indya once your order has been successfully placed. The mail will have all the details related to your order.

How do I check the status of my order?

To check the status of your order, log into your account on the Indya app or website, and go to the My Orders section to get all the information.

Can I modify the shipping address of my order after it has been placed?

The shipping address of your order can only be modified if your order hasn’t been packed yet at our warehouse.
To modify your shipping address, please get in touch with our Customer Care team at customercare@houseofindya.com or +91-8929987349 / 0120-6850262.

How can I track my order?

Orders, once processed and shipped can be tracked using the consignment/tracking number, commonly referred to as the AWB number. You can track your order in two ways -

  1. After you log in to your Indya account, go to the ‘My Account’ page and find the order number your wish to track. Click on ‘Track my order’ to see real-time updates of your shipment status.
    Please note that this link becomes valid only 24 hours after your order has been dispatched.
  2. Alternatively, you may track your order through our order shipment email which provides a direct link to track your order real-time on the service provider’s website
  3. In cases where our website can’t link to the courier service providers’ website in real-time, we will share the AWB number and the provider’s name with you via email, and on your account page. To track your shipment status, all you need to do is –

    1. Go to the service provider's website
    2. Type in the tracking number provided in the mail in the Tracking section and check the status

How long will it take for my order to reach me?

We ship orders within 24 business hours. Orders will be delivered within 1-3 business days. In some cases, it may take longer, depending on your location.

Delivery of Luxe and customized styles may take 7-25* business days due to the workmanship of the product.

All orders that contain jewellery items will take 7-15 days for delivery due to the workmanship of the product.

How soon will the status of my order be updated to 'Delivered' in my Indya account?

Please allow 24 hours post-delivery of your order for the status to be updated to ‘Delivered’.

My order shows delivered but I have not received it.

Generally, our courier partners deliver the order to the intended recipient at the delivery address only. In case, you have not received the order, we request you to call us on +91-8929987349 / 0120-6850262 or mail us at customercare@houseofindya.com within 48 hours of the delivery intimation from our end. We shall arrange proof of delivery for you within 48 hours of your complaint from the aligned courier partner.

Kindly note, any complaint raised after 48 hours of receiving the delivery intimation may not be considered.

I was not available to collect my order. Will the delivery be reattempted?

Yes. If you were unavailable to collect your order, our courier partner will attempt the delivery up to two more times. If you are aware of your future unavailability, please do inform our customer care team on +91-8929987349 / 0120-6850262 so that we can attempt the delivery at a later date.