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Order Status & Tracking

  • How do I check my order status?
    Simply Login to your account and click on My Orders tab to get all the details.
  • How can I track my order shipment?
    Once shipped, orders can be tracked using consignment / tracking number OR Air Waybill Number, commonly referred to as AWB number. You can follow the steps below:
    1. Go to ‘My Orders’ after logging in into your account, find the order number you wish to track and click on ‘Track My Order’ to obtain latest updates of your shipment. The tracking link is activated only after 24 hours of order dispatch.
    2. You can also see real-time updates of your order through the order shipment email that has a direct link for order status.
  • In cases of connectivity issues with courier service providers’ website, we will provide you the AWB number and courier service provider’s name via email and on your account page. All you need to do is:
    1. Go to the courier service provider's website and
    2. In the Tracking Section, type the AWB number provided in the mail and check status
  • How do I redeem a coupon?
    Proceed to checkout after adding all the products in your bag. Enter a valid coupon code in the Apply Coupon tab to redeem the coupon.
  • How will I know if my order has been placed successfully?
    You will receive a confirmation email from HouseOfIndya once your order is successfully placed. The mail will also have all the details related to your order.
  • When will my order update to 'Delivered' in my HouseOfIndya account?
    It may take up to 24-36 hours post the order delivery for the order status to reflect as ‘Delivered’ in your account.